FAQs
How do I place an order?
Visit our website based on your location, either www.ibadan.peronabeauty.com for Ibadan or www.peronabeauty.com for Lagos and other locations. Browse, add items to your cart, and follow prompts at checkout.
Are the products on your website authentic?
Yes, all our products are authentic, sourced directly from brands, authorized retailers, or verified importers.
Are all products available in stock?
If it is on the website, it’s in stock. Our inventory is regularly updated for accurate availability.
Can I specify a delivery day and time if I'm traveling?
Unfortunately, we partner with a third-party logistics’ company and due to logistics challenges, we can’t guarantee specific delivery times. We are only confident to deliver within the specified timeframe, 1 – 3 business days.
How much does delivery cost?
Delivery costs vary based on weight, delivery method, and location. Additional charges may apply for certain situations.
Do you offer international shipping?
Yes, we provide international shipping via DHL. Choose your country during checkout for shipping options and costs. It’s super-efficient.
How long does delivery take?
Delivery times vary: 1-3 days within Lagos, 4-7 days outside Lagos (excluding Ibadan), and 4-7 days for international orders.
What courier company is used for delivery outside Lagos and Ibadan?
Deliveries outside Lagos and Ibadan are handled by GIG Logistics, ABC Transport and DHL.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing on select products. Browse through the wholesale category on our website.
Stay updated on our latest wholesale products by joining our channel here
Can you tell me about your affiliate program?
Upon approval, you’ll receive a unique link for commissions on orders. Contact us for application details.
How can I contact customer support?
Email [email protected] for prompt assistance.
Do you accept payment on delivery?
Currently, we don’t accept payment on delivery. Our secure payment options include cards, bank transfers, and USSD payments.
What do I do if I have issues with delivery?
Contact us via WhatsApp at +234 810 859 9696 for Lagos and other locations, or at +234 902 818 4105 for Ibadan.
What payment methods do you accept?
We accept cards, bank transfers, and USSD payments through Paystack.
I didn't receive a confirmation mail after paying. What should I do?
Reach out to us on WhatsApp with your Paystack payment recipient details for swift processing.
Can I make changes to or cancel my order?
Once placed, orders are processed immediately, and changes/cancellations are not possible.
Can I change my address after placing an order?
Once dispatched, we can’t change the delivery address. Contact [email protected] immediately if your order hasn’t been dispatched.
How do I track my order?
You will receive a tracking number for orders outside Lagos. For Lagos orders, no tracking details are provided, but delivery occurs within 1-3 working days.
Received a damaged/faulty item. What should I do?
Contact [email protected] with pictures, and we’ll resolve the issue promptly.
Do you have a walk-in store?
Yes, we have stores in Ibadan and Lagos. Visit Praise Plaza, 26 Osuntokun Avenue, Bodija, Ibadan, or 118 Ogudu Road, Lagos.
Can I pick up my order?
Yes, you can pick-up your order(s) at our Ibadan or Lagos store. Remember to place your orders through the respective websites: for Ibadan, visit www.ibadan.peronabeauty.com and for Lagos & other locations, visit www.peronabeauty.com
Do you offer skincare consultation?
Currently, only virtual consultations are available. Contact us via WhatsApp for details.
