At Perona Beauty, customer satisfaction is our top priority. Due to the nature of skincare products, we generally do not accept returns or exchanges for safety reasons. However, exceptions are made under specific circumstances.
To be eligible for a refund or exchange, items must be returned in their original, unopened condition with all packaging and hygiene seals intact.
Reasons for Refund/Exchange:
a) Product Out of Stock: In the rare event of a product being out of stock after purchase, we will promptly contact you to discuss a refund or alternative item.

b) Wrong/Incomplete order Received: If you receive the wrong or incomplete order, please contact our Customer Services Team via: [email protected] within 24 hours, providing the following details:

• Email address
• Order number
• Details of missing item(s)
• Clear photo(s) of the invoice and product(s) received.
We’ll retrieve the item and fulfil your order.

c) Damaged Parcel: Inspect your order upon receipt and report any damage immediately. Share clear photos and details, and upon verification, we’ll arrange a replacement. In cases where replacement is not available, we’ll issue a full refund.

d) Lost Parcel: Contact us if your package is undelivered or exceeds the estimated delivery time. After 7 working days from the day the report is made, if the parcel cannot be found, we’ll process a refund to the same transacted account.

Important exclusions:
Refunds/exchanges are not available for the following:
• Discounted items.
• In-store purchases.
• Incorrect address details.
• Unclaimed parcels or change in mind purchases.

How we process your refund:
• Refunds will be processed via the original payment mode.
• It takes up to 3 to 5 business days for the refund to reflect in your account.